Redefining Customer Satisfaction Outsourced Customer Support for Web Hosts and ISPs
CyLynx provides outsourced customer support to Web hosting companies and Internet Service Providers. Rather than operating their own in-house customer support departments, which can be an extremely expensive and challenging task, Web hosts, ISP's, and other technology companies can share their support responsibilities with CyLynx while dramatically reducing their support costs. We'll be ready to go in just three to six weeks!
CyLynx has designed a five step implementation process to facilitate a smooth transition in the transfer of your customer support
functions to CyLynx. CyLynx's Mission
Our mission is to raise the satisfaction levels of our client's customers by delivering superior customer support services. Our entire organization is focused on service delivery, with a firm commitment to quality, control, and security. Read More About CyLynx (requires Adobe Acrobat)
 CyLynx in the Philippines
A frequently asked question from clients is why CyLynx chooses to locate its base of operations in the Philippines. This document
describes the top five benefits that the Philippines offers as a location for setting up operations. Learn more... Customer Case Study: 1 Hour Hosting
Web host 1HourHosting.com takes its customer service to the next level with CyLynx Support and finds that it can now grow more
effectively (and breathe a whole lot easier). Learn more... The Ten Steps to Composing a CyLynx Quality Email
How does one create an effective response to customer emails? CyLynx established a ten step process to ensure that its TSE's output
high quality email responses. Review the Ten Steps... CyLynx Project: ISP Build
CyLynx implements the most innovative training programs to prepare its technical support engineers (TSE's) for customer service. In "Project ISP Build", CyLynx gave its trainees hands-on expertise by instructing them build an actual ISP service for the company.
Learn more...
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News High School and College
Summer Interns Wanted! Cylynx Inc. a multinational organization providing world class outsourced customer support solutions through 24-hour email, live chat, and voice services is looking for customer and technical support engineers for US-based Internet Service Providers (ISPs) and web hosting companies, as well as e-Business development services.
Technical Support Engineer Positions Available Full Time or Part Time Work from home
(Must have a computer and internet connection) Good knowledge of Computers
and the Internet Good Interpersonal Skills Excellent spoken and written English
Send your resumes to David Bitterman at dbitt@cylynx.com |
