Corporate Contact:
Jeremy Goldman
CyLynx Inc.
877.570.2481 direct
jeremy@cylynx.com

Outsourced Services Company Founded To Provide Low-Cost, High Quality IT Support On Demand
CyLynx delivers customer service support through 24 x 7 e-mail and chat, CRM software management tools, and Web site development services

ROCKVILLE, Maryland - November 1, 2000 - CyLynx executives today announced the formation of their company to provide outsourced customer relationship management (CRM) for organizations that require highly skilled, round-the-clock, technical support. CyLynx delivers customer service and technical support through 24x7 e-mail, live chat and voice. Additionally, the company offers multi-channel sales support and advanced Web site and intranet development services.

The CyLynx executive team has a combined experience of more than five decades in managing Web hosting and other technology companies. CyLynx focuses on understanding their customers' needs in these markets. One of those needs is to improve technical help services so that companies can maintain strong relationships with their customers. CyLynx achieves this by hiring college educated, experienced support staff that have the necessary problem solving skills.

"By outsourcing customer support services to CyLynx, companies can concentrate on their own core objectives," said Alan Chung, chairman and chief executive officer of CyLynx. "CyLynx's vision is to provide tools and support services that make our customers more effective in their overall retention and satisfaction levels."

Chung knew the challenges of finding and retaining qualified, tech savvy support staff from his experience in working at Web hosting and ISP companies such as Interliant, Digiweb and Ingress Communications. He observed first hand that IT customer support can be costly and time consuming for companies that retain a fully staffed IT department dedicated to CRM tools and support. This can also lead to problems with the quality of customer support and customer satisfaction.

"In an outsourcing scenario, a company may seem to give up some aspects of control over the level of security and the quality of service their customers receive. CyLynx has addressed these issues with a premier product and an expert staff," said Alan Chung. "Our software and services are customized for each customer. Companies turn over the actual leg-work to CyLynx, but they continue to make their own CRM decisions."

To provide the most secure services for its customers, CyLynx has a system in place that limits access to customers' information and tracks and logs each engineer's progress. CyLynx also has hardware and software security measures that prevent hacking and even security guards who watch over the company's physical operations.

About CyLynx Inc.
CyLynx Inc. is a global provider of expert outsourced customer support and e-business services, including advanced Web site and intranet development. Led by five decades of technology expertise, CyLynx functions as a high-tech, low-cost IT support department available on demand. Businesses can focus on core objectives while CyLynx delivers world-class service through 24 x 7 e-mail, live chat, voice and self-help. CyLynx is privately held and has offices throughout the United States and Southeast Asia. Visit CyLynx at www.CyLynx.com.

CyLynx and the CyLynx logo are trademarks of CyLynx Inc. in the United States. All other trademarks mentioned in this document are the property of their respective owners.