CyLynx Backgrounder

Company Description

Headquartered on Rockville, Maryland, and with offices throughout the U.S. and Southeast Asia, CyLynx Inc. provides expert outsourced customer and technical support and e-business services, including advanced Web site and intranet development. The compa ny also offers multi-channel sales and marketing services. CyLynx enables enterprises to improve customer satisfaction and boost profitability through IT cost savings of up to 50 percent. Customers are supported with a highly sophisticated customer inte raction staff and proprietary, customizable CRM software. CyLynx specializes in providing support services to Web and application hosting companies and Internet service providers (ISPs).

Trend

According to Giga Information Group, outsourcing will grow in 2001 at double-digit rates and has the potential to top $280 billion in market size before the end of 2001.

The increased adoption of the Internet as a business technology platform, the need for scalable customer care services and the growth of e-commerce have also driven the market for electronic customer relationship management (eCRM). These applications inc lude Web-enabled contact centers, in which customer service representatives can communicate with customers via e-mail, chat or voice over Internet protocol (VoIP).

Software and Technology

CyLynx services include multi-channel 24 x 7 support (e-mail, live chat, and voice), advanced Web site and intranet development services, sales support, and e-commerce customer assistance. CyLynx ensures security for its customers through several mechanisms: access to customer systems is limited by assigni ng a dedicated engineer to each customer; all CyLynx employee activity is tracked and logged from the moment their login and password are used; and CyLynx facilities are protected by state-of-the art internal and external security systems.

Benefits

• On-demand IT support department at a significant savings
• Multiple channels of efficient customer communication to ensure resolution
• Interaction with a highly sophisticated staff and team scalability
• Customizable eCRM tools to match a customer's needs
• Web presence creation and enhancement
• Increased time to market
• Freedom to focus on core business

Executive Leadership:

Alan Chung
Chairman and Chief Executive Officer

David Bitterman
Vice President of Corporate Relations

Executive Offices:

Corporate Headquarters
12119 Galena Road
Rockville, MD 20852
USA

Philippine Office
10th Floor Pacific Center
33 San Miguel Avenue
Ortigas Center, Pasig City 1605
Philippines

Contact Numbers:
Phone: 877-569-3261
Fax: 443-267-0012
Operations: 703-857-3080

Corporate and Media Contact:
Jeremy Goldman
CyLynx Inc.
877.570.2481 direct
jeremy@cylynx.com
www.CyLynx.com