ROCKVILLE, Maryland - November 1, 2000 CyLynx executives today announced the formation of their company to provide outsourced customer relationship management (CRM) for organizations that require highly skilled, around-the-clock, technical support. CyLynx delivers customer service and technical support through 24 x 7 e-mail, live chat and voice. Additionally, the company offers multi-channel sales support and advanced Web site and intranet development services.

As part of its founding, CyLynx has announced that it will begin providing CRM services to one of the top three Web and application hosting companies in the world. CyLynx will provide e-mail-based support service for the company's Web-site hosting clients . This accounts for support of more than 140,000 Web site hosting customers.

The CyLynx executive team has a combined experience of more than five decades in managing Web hosting and other technology companies. CyLynx focuses on understanding their customers' needs in these markets. One of those needs is to improve technical help services so that companies can maintain strong relationships with their customers. CyLynx achieves this by hiring college educated, experienced support staff that have the necessary problem solving skills.

"By outsourcing customer support services to CyLynx, companies can concentrate on their own core objectives," said Alan Chung, chairman and chief executive officer of CyLynx. "CyLynx's vision is to provide tools and support services that make our customer s more effective in their overall retention and satisfaction levels."

Chung knew the challenges of finding and retaining qualified, tech savvy support staff from his experience in operating Web hosting and ISP companies such as Interliant, Digiweb and Ingress Communications. He observed first hand that IT customer support c an be costly and time consuming for companies that retain a fully staffed IT department dedicated to CRM tools and support. This can also lead to problems with the quality of customer support and customer satisfaction.

"In an outsourcing scenario, a company may seem to give up some aspects of control over the level of security and the quality of service their customers receive. CyLynx has addressed these issues with a premier product and an expert staff," said Chung. " Our software and services are customized for each customer. Companies turn over the actual leg-work to CyLynx, but they continue to make their own CRM decisions."

To provide the most secure services for its customers, CyLynx has a system in place that limits access to customers' information and tracks and logs each engineer's progress. CyLynx also has hardware and software security measures that prevent hacking and even security guards who watch over the company's physical operations.

The CyLynx executive team includes Alan Chung, chairman and chief executive officer; Ali Amirrezvani, vice president of sales and business development, who previously served as vice president of business development for AppsOnline.com; Anthony Minessale I I, chief technology officer; and David Bitterman, vice president of corporate relations.

About CyLynx Inc.
CyLynx Inc. is a global provider of expert outsourced customer support and e-business services. Led by five decades of technology expertise and armed with a sophisticated customer interaction staff, CyLynx functions as a high-tech, low-cost IT support de partment available on demand. Businesses can focus on core objectives while CyLynx delivers world-class service through 24 x 7 e-mail, live chat, and voice. Additionally, the company offers multi-channel sales support and advanced Web site and intranet development services. CyLynx is privately held and has offices throughout the United States and Southeast Asia. Visit CyLynx at www.CyLynx.com.

CyLynx and the CyLynx logo are trademarks of CyLynx Inc. All other trademarks mentioned in this document are the property of their respective owners.