“CyLynx Stronger than Ever”

by: Carlo Caparras
May 25, 2004

Cylynx Inc. has expanded its outsourcing operations and added new services to keep up with the needs of customers in line with our motto “redefining customer satisfaction.” In addition to our new hardware and operational improvement in our core competency we also have “better people now than ever before” according to our Chairman and CEO Alan Cheung.

“I am more confident about our outsourcing business now cause we have better processes and people for the job,” says Cheung. Cylynx have spent its last few months organizing people and training them to achieve a level of competency never before reached by the company.

The trends and needs of clients for customer relationship services is a continuous challenge for us, People are wanting more and more from it’s tech support, administrative, and billing services that it is getting more difficult to provide excellent customer care without the use of the best people backed by the latest technologies and controlled by a management team with outstanding track records and experience.

Our core competency is to make people happy, end user satisfaction is continuous business for most companies and this is what Cylynx can provide. We have ____ offshore and nationwide centers worldwide to offer the best service anywhere in the world, at any time, with any problem. That is the issue most outsourcing services is trying to address and we have years of experience in knowing what the customer wants, and we learned it the hard way.

There is no easy way in learning what your customer really wants unless you talk to them, and this is what we have done, we have learned, perfected and will continuously improve our services as long as customers demand their right for support. Cylynx have gone full circle from a new company created by teams of executives with years of experience in customer relationship management to a company comprised of agents, technical support teams and staff and relatively better management philosophy all dedicated in keeping our customers doing business with us.

Our recent expansion of newer and better products, agents, and equipment, we can now provide the one of the best ISP support services on this planet. There is no reason why Cylynx can’t do what you want, we have the people, we have the know-how and we have the technology. Cylynx is a one-stop client satisfaction vehicle.

There is no better compliment than hear a customer tell you agent “You’re a gift from God,” Here in Cylynx. We hear that everyday.