“Achieving Unparalleled level of Customer Satisfaction.”

Customer satisfaction is the heart and soul of any repeat business. In essence a satisfied customer brings not only revenue but also priceless positive corporate image. It is getting difficult nowadays to provide customer service with all the competition on other areas of the business process. Resources are being allocated on improving manufacturing, marketing and management processes that customer service is becoming a secondary function.

Cylynx has achieved the same doing what it does best. Keeping customers satisfied. Competition on being the best in keeping customers happy is a cut-throat business, We have the best trained, best managed, best equipment available to meet the challenges of keeping customer satisfaction at it’s highest level. We have new services to meet the changing needs.

We have the latest infrastructure in place to serve more people, faster and efficiently; with over 100 highly trained agents assigned on multipe locations around the world. Our core competency ratio is the one of the highest in the industry and our new acceptance ratio is lower than the U.S. Delta force.

Cylynx has several clients continuously requesting our services to keep their customers happy. They understand that their customers deserve only the best care. Cylynx with its continuous innovations on customer care can provide it with absolute guarantee.

• Our latest service innovations include
• Advanced IP PBX
• Real Time Agent Performance Data, Skills Based Routing
• Hands-Free Call Back – Queue Buster
• Fully Branded Domain Registration Reseller Service @ $10 per domain
• $1/month per hosting account (60MB, 600MB of Bandwidth, 60 Email Accounts)
• Web initiated Call Back (nogapcotnact.com)
• EmailQA.com E-mail Quality Assurance Automation
• EmailPilot.com E-mail Marketing System
• Online Marketing Development / Search Engine Optimization to serve our clients better
• Virtual Receptionist
• Live Web Chat

Combined with our previous packages on 24 Hour service using a vanity Toll free number, and most importantly the excellence of having the lowest hold time and one of the highest response rates Cylynx can bring the customer care industry to a level it can be considered an art form. Boldly leading the industry in absolute customer satisfaction.