Live Chat

Impress Customers with Live Chat Support

Well implemented chat support has the potential to combine the best qualities of email and voice. Live, cost-effective, and web enabled, CyLynx Chat Support gives your customers a means to communicate over the web 24/7. Without hanging up from their Internet connection and without waiting for an email response, your customers will love the ease of use and accessibility of live chat support. As more and more of your customers gladly shift from phone to text-based communication, you will watch customer satisfaction rise as support costs diminish.

Better Support Your Customer Online

With the click of a button, your customers can text chat with a live CyLynx representative at an hour and without having to download any additional software. Because most issues can be resolved over the computer, live chat is a perfect means to immediate resolve customer issues.

Chat With Netiquette

CyLynx's support engineers are trained in proper chat netiquette to best serve your customers. Polite and intelligent, our staff will work to quickly resolve your customer's problems.

Proactively Assist Customers

Support engineers can push web pages to your customer's browser in order to help him/her locate useful or requested information. Additionally, we are able to monitor a customer's activities on your web site. If your customer appears stuck on a particular technical support page, for example, a support engineer can interrupt a user's session by offering to chat with them.

Know Your Customers

When a customer triggers an interaction with one of our support engineers, information about that customer appears on the engineers screen, facilitating a more personalized, effective session. With an integrated support system, your customers will not have to repeat their issues if they have previously emailed, chatted, or called.