Voice

Despite advances in Internet communications, most people still prefer to pick up the phone and call for support. Any service oriented company, which should be every company, must have efficient voice support in order to truly please its customers. CyLynx offers a powerful voice support solution that will help to improve the level and reduce the cost of your company's phone support. Our telephone support engineers are expertly trained in providing courteous, proficient voice assistance. Be the company to delight your customers with service, not frustrate them!

Don't Leave Your Customers Hanging

Depending on our SLA (Service Level Agreement), we will answer your customers' phone calls within a specified amount of time, even as quickly as three rings!

Make Phone Support Toll-Free

Give your customers a toll-free number to use when they require assistance.

Make Support Convenient for Your Customers

Your customers will have the option to enter their name, telephone number, a brief description of their problem, and a convenient time to be reached, and our support engineers will contact them accordingly.

Offer Customers VoIP (Voice Over Internet Protocol) Support

If they prefer using their microphones and speakers to their telephones, customers can contact our engineers over the Internet.

Know Your Customers

When a customer triggers an interaction with one of our support engineers, information about that customer appears on the engineers screen, facilitating a more personalized, effective session. With an integrated support system, your customers will not have to repeat their issues if they have previously emailed, chatted, or called.