ISP Expertise

CyLynx has extensive knowledge of the issues that arise from customers of Internet Service Providers. With a wide range of expertise in dial-up and high-speed access, client software, and networking, CyLynx's support engineers are equipped to answer most questions related to Internet service. Our engineers are trained to patiently walk your customers through setting up their computers and software to work with your service. We can work with you to define escalation procedures to quicken issue resolution and downtime. Below is a summary ISP Technologies that CyLynx supports:

ISP Support Issues:

Dial-Up Access Help
Much of ISP support involves helping users set up their modems and dial-up software to connect to the Internet. Common issues include differences in operating systems, modem troubles, area code rules, access number changes, and login / password failures. A support call for dial-up access is often the first time a person is using a computer or the Internet, so CyLynx is sure to be extra patient with these callers.

High-Speed Access Help
Whether its DSL, Cable, or ISDN, CyLynx can help you handle your high-speed access support calls. We can troubleshoot access failure, escalate service outages, and help users with the hardware and software configuration of their modems and networks.

Supported Operating Systems
Windows 95/98/NT
Windows Me
Windows 2000
Windows 3.1
Macintosh, iMac

Client Software Help
CyLynx is familiar with configuring a large number of client-side programs for use with the Internet. We have installed the most popular Internet software onto our ISP support workstations so that our engineers can better instruct users.

Supported Software
Web Browsers - Explorer, Netscape, Opera
Mail Clients - Outlook, Eudora, Netscape Mail, Pegasus
News Clients - Gravity, Agent, Collabra
FTP Clients - WS-FTP, CuteFTP
Chat Clients - mIRC, vIRC, iChat

Networking Help
Our support engineers are trained and experienced in supporting even some of the most complex networking issues. With an understanding of protocols, routing, and domain name services, CyLynx can help users get through the more complex aspects of network configuration.

Common Networking Issues
TCP / IP Configuration
Network Adaptor Installation
Home Network Assistance
Proxy Configuration
Firewalls