Inside Sales

CyLynx can help you transform every instance of customer interaction into an effective sales opportunity. Through live chat, email, and voice, our support engineers are trained to sell, up sell, and market your products and services. CyLynx Inside Sales makes it easier than ever for you to promote new offerings and close more sales with a personal, one-to-one approach.

According to Datamonitor, 7.8 percent of abandoned online transactions could be salvaged and converted to sales. This translates into $6.1 billion in lost eCommerce Sales in 1999. . . a cumulative loss of more than $173 billion in potentially salvageable sales over the next five years. (Supportindustry.com 7/00)

Close more online sales with live web chat

Shopping on an ecommerce web site without live, personal assistance is like stepping into a store with nothing but motionless credit card machines there to assist you. Using our web chat technology, CyLynx adds a human presence to your web site, giving your customers the attention and sales assistance they desire.

Monitoring user activity on your web site, our engineers can proactively offer live chat assistance when they visit a particular page or click on a link more than once. A customer can also request live assistance from one of our staff at any time. Even if a user requests technical support, we can use this opportunity to endorse a special deal or a new service.

Generate Leads and Close Sales with Email

Personalized and tailored to your customers and potential clients, CyLynx can launch email marketing campaigns to your specifications. We can build a sales team that learns the ins and outs of your product , using email to reach a wider audience of buyers with a very individualistic approach. Additionally, our sales associates can recommend new purchases in response to email support inquiries.

Pursue Leads and Set Appointments with Telephone Sales

Our sales teams can conduct outbound telephone calls to your potential clients after developing a relationship with them via email. Alternatively, our sales associates can initiate business partnerships over the phone. We can set up appointments for your salespeople to pursue and we can even close sales over the phone when feasible.